Privacy Policy

✅ Privacy Policy – MoveBetter Physio Clinic

At MoveBetter Physio Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

MoveBetter Physio Clinic is a physiotherapy provider based at:

Unit 48, Enfield Enterprise Centre, 26-28 Queensway, London EN3 4SA

Email: contact@movebetterphysio.co.uk

Phone: 07455 062625

2. What Information We Collect

We may collect and process the following personal data:

Name, contact details (email, phone number)

Medical information relevant to your treatment

Appointment and treatment records

Payment details (where applicable)

Website usage data (via cookies)

3. How We Use Your Information

We use your information to:

Provide physiotherapy assessment and treatment

Manage appointments and communicate with you

Maintain accurate medical records

Process payments

Improve our services and website

4. Legal Basis for Processing

We process your data under the following legal bases:

Consent (for treatment and communication)

Contract (to provide services you request)

Legal obligation (for healthcare records)

5. Sharing Your Information

We do not share your personal data with third parties except:

When required by law

With your consent

For insurance claims (if applicable)

With secure service providers (e.g. payment systems)

6. Data Storage & Security

Your information is stored securely and only accessible to authorised personnel. We take appropriate measures to protect your data against loss, misuse, or unauthorised access.

7. How Long We Keep Your Data

We retain your records in line with UK healthcare guidelines, typically for up to 8 years after your last treatment.

8. Your Rights

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion (where applicable)

Withdraw consent at any time

To exercise your rights, contact us at:

📧 contact@movebetterphysio.co.uk

9. Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser.